Refund Policy

Last Updated: December 30, 2025

At The Leadss, we stand behind the quality of our data. However, we understand that issues can occur. This policy outlines when and how refunds are issued.

1. Valid Refund Criteria

You may dispute a lead purchase within 48 hours of the transaction if the lead meets one of the following criteria:

Disconnected Number: The phone number provided is out of service or disconnected at the time of purchase.
Duplicate Lead: You have purchased the exact same lead (same phone number) from our platform within the last 30 days.
Out of Area: The lead is located outside the geographic filter (State/Zip) you selected at the time of purchase.
Hoax/Spam Data: The contact information is clearly fictitious (e.g., "Mickey Mouse" or "555-555-5555").

2. Non-Refundable Scenarios

We do not provide refunds for reasons outside of data validity. Specifically:

Change of Mind / Buyer's Remorse: If the client states they are no longer interested when you call them, but the provided audio recording clearly confirms they requested the service at the time of verification, no refund will be processed. We guarantee the intent existed at the moment of verification; we cannot control changes in the prospect's circumstances after that point.
Already Hired Someone: If the lead has hired another provider between the time of verification and your call, this is considered a valid lead and is not eligible for a refund.
No Answer: If the phone rings but is not answered (and is not disconnected), this is not grounds for a refund.

3. Refund Process

To request a refund for a lead:

Log in to your dashboard.
Navigate to "My Leads".
Click the "Dispute" button next to the specific lead.
Select the reason and submit.

Our team will review the dispute within 24-48 business hours. If approved, the credits used for that lead will be instantly returned to your Wallet balance.

4. Wallet Deposits

Funds deposited into your Wallet are generally non-refundable and must be used to purchase leads on the platform. In exceptional circumstances (e.g., accidental duplicate charge), please contact support@theleadss.com within 7 days of the transaction for a review.