Billing FAQs
How does the "Minimum Balance" work?
Discounts are available only while your wallet balance is above the tier threshold. For example, as long as your balance remains above $999, you receive the 5% "Professional" discount on all leads.
What happens if my balance drops below the limit?
If your wallet balance falls below the tier threshold (e.g., drops below $999), you will temporarily revert to Standard pricing. To regain your 5% or 10% discount, simply top up your wallet to bring the balance back above the required amount.
Do my wallet funds expire?
Never. Your funds remain in your wallet indefinitely until you use them to purchase leads. We do not charge inactivity fees.
How does the refund process work?
If you buy a lead with a disconnected number, simply click "Dispute" in your dashboard within 24 hours. Our team reviews the audio and credit is returned to your wallet typically within 48 hours.
Are there any hidden setup fees?
None. Account creation is free. You only pay for the credits you load into your wallet.
